Customers

Businesses that put us on their main line

Not logos on a wall. These are deployments where the agent answers the real phone number and writes into the real booking system.

Bowie Barker

Dog grooming, multi-location

Every call to the shop is answered by the agent, and a booking taken on the phone lands on the same MyTime calendar the front desk already works from.

Books into: MyTime
Status: Live in production

What the agent handles

Recognises a returning caller from their number, along with their dog and its history
Quotes the right price for the size and coat type, then books the slot
Reschedules and cancels existing appointments
Answers service, policy and membership questions
Hands the call to a person the moment someone asks for one

The Now

Massage and wellness, multi-location

A multi-location wellness group whose agent matches callers to their Zenoti guest record, books against real therapist availability, and offers the waiting list when the day is full.

Books into: Zenoti
Status: Live in production

What the agent handles

Matches a caller to their Zenoti guest record from caller ID alone
Creates a guest record when a first-time caller is not on file
Reads back what a guest already has booked, with no reference number
Checks therapist availability and books, reschedules or cancels
Offers a place on the waiting list, and says plainly that nothing is held

Run something similar?

If you book appointments by phone and lose calls when the desk is busy, that is the shape of problem this handles. Tell us what you run on and we will say plainly whether we connect to it.

Talk to us